THE DOCTORS ARE ALWAYS IN.
SEE A DOCTOR ON YOUR COMPUTER OR MOBILE DEVICE AND GET ANSWERS NOW.
Sometimes you just need a doctor. And thanks to the Internet, you can connect to one anytime, anywhere – whether it’s the middle of the night or the middle of a road trip. Sign up for LiveHealth Online and have a face-to-face conversation on your computer or mobile device. Download our app or sign up online today.
$10 copay for Anthem members insured by Cobb County Government.
What do I need to have to use LiveHealth Online on my computer?
How to use LiveHealth Online on your mobile device
WHAT YOU NEED
First, make sure your mobile device has:
- The LiveHealth Online mobile app installed (see the links to the right).
- A front-facing camera that supports two-way video visits.
- A high-speed Internet connection.
To use LiveHealth Online on your mobile device, ensure that your device meets the requirements below.
• LiveHealth Online app is installed (see above)
• To support two-way video visits, your device must have a front-facing camera
Operating System – iOS (iOS 11.4 or later is required):
- iPhone 5 and newer
- iPad 4th Gen and newer
- iPad mini 2 and newer
- iPod Touch 6th generation and newer
Operating System – Android API 19 (KitKat v4.4.0 or above)
Note: only applicable for consumer app
- Android Phone
- Android Tablet
- Not supported: HTC myTouch, all Prestige devices, and the PantechP9070
DOWNLOAD THE APP
Search for LiveHealth Online in the App Store or on Google Play.
GET STARTED
1. Open the app.
2. Create a six-digit pin number. You’ll need this number every time you use our app.
3. Fill out the Tell Us About Yourself page.
If you do not already have an account, we’ll create one for you and e-mail you instructions on how to use LiveHealth Online. If you’ve already signed up, we’ll find your account. Then, you’ll need to pair your device with your web account.
PAIR YOUR ACCOUNT WITH YOUR DEVICE
1. Choose E-mail Me My Code. We’ll send a pairing code to the e-mail address you first signed up with or to the e-mail address in your profile.
2. Find your code in your e-mail.
3. Go back to our app and enter your pairing code. You’ll be brought to your LiveHealth Online account.
If you don’t know your e-mail address, call customer support or log into your LiveHealth Online account. Click My Account. Your e-mail address is under My Profile. Keep in mind, your pairing code will expire after 20 minutes.
CONNECT TO WI-FI
Sign into a wireless connection to enjoy the best possible video quality. If you’re using a wireless connection with a weak signal, you may have problems with your video or sound.
TALK WITH A DOCTOR
1. Choose the doctor you’d like to talk to.
2. Click Talk Now.
3. Enter your phone number. This way, if your visit is interrupted for any reason, your doctor can call you back. He or she can also follow up with you after your visit.
SEND A MESSAGE TO YOUR DOCTOR
1. Tap the Message button on your doctor’s profile page.
2. Attach a photo, if you would like. This might be helpful for some health issues (bruises, cuts and rashes).
3. Send your secure message.
Keep in mind, your doctor may not read your message right away. We encourage you to talk to your doctor directly if you’re seeking treatment. Also, it’s important to call 911 if your health issue is an emergency.
LIVEHEALTH ONLINE AT WORK
Some workplaces have security measures that may prevent you from using our service on your mobile device. If this is the case, we’ll send you a message after you enter your six-digit pin number to let you know our service isn’t available. If this is the case, try talking with one of our doctors using your home wireless connection.
LiveHealth Online – Promotional Flyer
LiveHealth Online – Online Mobile App Instructions
LiveHealth Online – Website Instructions
How to use LiveHealth Online on your computer
WHAT YOU NEED
To enjoy the best experience on LiveHealth Online, make sure you have:
- High-speed Internet access
- A bandwidth of 384 kbps (500 kbps is best)
- A webcam or built-in camera
- Audio capability
BROWSER
Next, make sure you are using the right browser. LiveHealth Online works on:
- Microsoft Internet Explorer (7.0 or later)
- Mozilla Firefox (3.6 or later)
- Safari (4.0 or later)
- Google Chrome (4.1 or later)
Also, in your settings, turn on:
- JavaScript
- Cookies
SOFTWARE
LiveHealth Online can be accessed from the web using any of the browsers listed below. Both JavaScript and Cookies must be enabled in the browser settings.
Google Chrome (latest version recommended; one version prior supported)
Visit: http://www.google.com/chrome
Mozilla Firefox* (latest version recommended; one version prior supported)
Visit: http://www.mozilla.org/en-US/firefox/new/
Microsoft Internet Explorer (PC ONLY: minimum v9.0; maximum v11)
Visit: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home
In order to support TLS 1.1 and TLS 1.2, Windows 7 or newer is required. Review the Enabling TLS 1.1 and TLS 1.2 in Internet Explorer article to enable TLS 1.1 or higher encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.1 or higher encryption.
Safari (Mac ONLY: latest version recommended; one version prior supported)
Visit: http://www.apple.com/safari/download/
Microsoft Edge (latest version recommended; one version prior supported)
Visit: https://www.microsoft.com/en-us/windows/microsoft-edge
TO GET STARTED
Once you have everything you need, close all other programs, such as:
- WebEx
- Skype
- GoToMeeting
These programs can interfere with LiveHealth Online.
Next, it’s easy to start talking to a doctor:
1. Go to livehealthonline.com.
2. Click Sign Up if you don’t have an account.
3. Click Login if you do have an account.
4. Fill out information about yourself and your health issue.
5. Search for a doctor in your area.
WHERE TO GO FOR HELP
Call the Customer Support Call Center 24/7 at 855-603-7985 whenever you need help with the website. They can reset passwords, help solve issues when the service did not work or did not meet your expectations.